Duh! Teens are “Super Communicators”
Research from the Pew Internet & American Life Project finds that that 93% of teens use the internet, essentially using the web as their social palate—the place where they can interact, share their creativity, and tell stories. 64% of online teens ages 12-17 have participated in one or more among a wide range of content-creating activities on the internet, up from 57% of online teens in a similar survey at the end of 2004.
28% of the entire teen population are super-communicators. These are teens who employ multiple
communications options for dealing with family and friends, including wireline phones, cell phones, texting, social network sites, instant messaging, and email, and surprisingly they are more likely to be older girls. This breaks with the past “3 Gs” marketing perspective of the mobile industry, i.e., “Games, Girls & Gadgets” targeted at teenage boys.
The reality of the mobile business is that sub-twenties consume more sophisticated communications tools than a 40 year old corporate executive who is completely price elastic when it comes to communication costs. This is quite a disruptive influence which goes well beyond the mere “teen texting” phenomenon which is most often reflected in the media mobile advertising culture.
Result of the Bedroom Culture
Face it, kids drive the world. If you want to understand the future of technology, look to why and how technology enters into the lives of tomorrow’s customers. If you really want to see the future, examine how childhood has changed rather than how technology has changed.
Children and young people’s engagement and experience of “the world” has radically changed. The difference from children of the past is now their “world” isn’t the real world which most of mankind has experienced; it is the “virtual world.” New media and technology have clearly shaped their social life, but it hasn’t been the cause of this. It in fact is the result of something very different.
Consider how perceived risk has changed childhood. The rising concern of anything remotely or horribly risky befalling children has lead to the decline of kid’s street culture. When I was growing up in the 60s, the ringing pronouncement of my mother whether we were either in the US or France during my summers was “GO OUTSIDE AND PLAY!” I’m sure that even in cave man days, kids were either lashed to their mothers while gathering, or following their fathers while hunting. But today’s industrialized developed child socializes from the confines of his/her bedroom, which has made technology critically important to their cultural connections. Technology isn’t the cause, it is the effect.
As a result, most kids are fairly isolated. Digital technologies such as the mobile phone and easy access to the internet have enabled adolescents to overcome their experience of isolation through connected communication with their peers. Parents look as though mobile communications is a technology tool, while the children use it to gain freedom from parents/adult supervision and reach out. Kids engage in tribal behavior using a separate language as a code such as shortened SMS, thus avoiding any adult interpretation. Naturally these connection technologies make them passionate about the technology. It connects them with peers, enables them to be entertained. It gives them ways of interaction, experiment, to progress, to grow up.
Lagging Mobile Marketing Message
The rise and commercial attention on social networking services is a reflection of the reality that kid’s self expression is the biggest problem they have. The reflected results of the problem are the “confluent” use of technology and solutions to express themselves such as You Tube, My Space, Facebook, Flicker, IM, SMS, etc. They have created their space to do what they want, which is what we did when we played kick the can, sandlot baseball or spin the bottle. Mobile phone personalization through ring tones and skins expresses who they are. Kid social hierarchy is now through who you relate to and reflected in a buddy list, which is a new social status marker.
In order to broader capitalize and harvest this opportunity the mobile industry needs to be more responsive and reactive to this new evolution of consumers. It is a reflection that marketing to the mobile consumer is not effective to the young, male football viewers (from either side of the Atlantic), nor enterprise based aging baby boomers. It needs to be more engaged on these creative communicators, these Super Communicators which will shape the business in a few short years.
OK. Now its your turn. What do you think of the comfort of today's risk free kids? Do you think
technology has enabled this or is a demand response to it? Is marketing of mobile communcations lagging this cohort? Comments are very welcome (please!) with the objective of building a community who engages in a conversation. And if you liked the post, please dig, delicous, or stumble to spread the word! Thanks for your readership.
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